FAQ

Miami Address Internet Shopping My Aero Sign Up Service Choose a Topic

• What is the Smart Address?

Your Smart Address is composed by a street address and a P.O. Box. Each of them contains your account number (#PTY) which allows us to handle all your mail and packages needs:

Your Miami Address for PACKAGES & COURIER Your name #PTY ___ 7979 NW 21st ST. Doral, Florida 33122-1616

Your Miami Address for MAIL (Letters, magazines, catalogues, etc.) Your name P.O. Box 029009 #PTY____________ Miami, FL 33102-9009

To guarantee our delivery, please be sure to include your #PTY in your address.

 

• How does warranty work for items purchased on the Internet?

Generally, the warranty will apply only in the USA. If you have any problem with your purchase, you must contact your providor and send it back to him. You must cover transportation costs from Panamá to the supplier's offices.

Keep in mind to review the warranty and return policies of your supplier.

• How can I get free Internet shopping advice?

You can contact our Shopping Assistants who are willing to help you with all the Internet Shopping process. You can even shop with our corporate credit card in case you don't want to use your own for security reasons.

• How should I use my Miami Address when shopping on line?

Shopping on line is easy and secure if you follow some recommendations. You can review our Quick Guide for Internet Shopping that contains all the steps for a safe purchase.

• What is My Aero?

My Aero is the easiest way to access your account information through our web page. When registering your account you will be able to:

• Track your received and sent packages

• See all your monthly statements

• See your current activity

• Submit your Prealerts for exoneration or priority service.

• Update your account information

• Send us your questions or suggestions.

• How do I access My Aero?

To access My Aero you need to register first providing your account number and e mail address. You will receive an e mail with your password. By clicking on the My Aero icon located on the left side of pur web page, you can sign in with the password you received.

• What can I do if I forgot my password?

If you forgot your password, click over the link "Forgot your password?" located on the My Aero sign in page. You will be asked to enter your country and account number. Few seconds later, you will receive an e mail with your password.

 

• How can I get an account with Aeropost?

If you have a credit or debit card, you can sign up online, otherwise, you must sign up personally at one of our locations.

• What type of account do I have to choose?

The account type that best fits your needs depends on the quantity of packages or mail you are expecting to receive:

To compare the rates of all account types, click here .