You’ve probably heard that “Black Friday” is coming up on November 27^th but may not know what it really means.  In the United States, Black Friday refers to the biggest shopping day of the year, which always occurs on the Friday after Thanksgiving. In the business world, when a company is profitable, it is referred to as being “in the black,” so Black Friday is the day retailers hope they make enough sales to become profitable for the entire year.  Most stores run big sales and slash their prices to draw customers through their doors.  Some even open at 12:01 a.m. on Black Friday and customers often line up in the early morning hours to get deals on electronics, clothing, computers and all sorts of other things they buy for the Christmas season. The first Monday after Thanksgiving has become known as “Cyber Monday” because many online retailers extend sales their weekend sales so that when people arrive back at work on Monday morning, they can continue to shop from their desks.

Luckily for you, Black Friday (and, of course, Cyber Monday) deals can be found online! To celebrate, Aeropost is bringing Black Friday to you with a huge festival of online shopping for all members of the Aeropost Network.  On November 27^th, come shop with one of our shopping assistants.  We’ll be open late in most locations so you can shop with us plus we are have exciting promotions going on across the network.  Many Aeropost locations have special hours and promotions on Saturday November 28^th, too, so be sure to check online for counter hours.  Counters are open during regular hours on Cyber Monday so you can come in and take advantage of all the special offers and promotions

For the best deals of the year, come into our stores on November 27^th, 28^th and 30^th.  Also be on the lookout for our Black Friday sales event emails with special Christmas Shopping deals from selected online merchants.  ‘Tis the season to save online!

It’s a well known that when working in Customer Service, lots of people thank you for your help. Unfortunately, we cannot remember all those we have helped, however, there was one customer in particular that stayed on my mind and I remember her most vividly when the Holidays are near.

I remember one evening, unusually quiet for a December afternoon, I was busy reviewing another customer’s purchases when one of our customers stepped in with her daughters, girls between 4 and 6 years of age. The lady cheerfully walked towards me and said, “Sir, I need urgent assistance to buy a few things” while she looked at her daughters. I asked her to take a seat while we looked for some Barbie dolls while her daughters looked at my monitor in amazement, astonished by the number of dolls.

One of them seemed to react when she saw we were buying the exact doll she wanted and she asked: “Mom, why are you asking this man for the doll I asked Santa for?” The lady froze still for a moment while I carried on as if nothing happened, but then I heard the lady saying ‘You see, this man is one of Santa’s helpers”

The expression on the girls faces said it all, it was one of total amazement and unthinkable happiness.

The rest of the time they kept asking me questions like how is Santa, how big is Rudolf the reindeer, if I had personally seen Santa and if I spoke to him daily.

Then of course, I did not know what to say but I decided to play along with their mother’s game and be Santa’s helper.

We always felt that customers satisfaction was one of our priorities but watching these girls joy was truly magical.

So these days at Aeropost/Aerocasillas we have become Santa’s helpers.

When shopping on line, we are all concerned about whether the store is one that we can be sure will protect our credit card information. One of the first questions our new users ask our shopping assistants is “how do I know that the website where I want to buy something is secure”.

A secure website means that it is safe to enter your personal information, like passwords or credit card information, because the information is not available to anyone else and is encrypted.

Read more…

When ordering online you want to make sure that as soon as Miami receives the package that it is handled with priority, yet at no additional cost. The Aeropost Network Prealert system is your advantage.

Prealert is a tool that is available in MyAero where you can provide the information about your package BEFORE it arrives in Miami.  But, why bother prealerting your packages?  Well, the benefits are great and covered below.

Read more…